Return and Cancellation Policy
All our clients have a period of up to 15 days after receiving our products to eturn it. The return must be made to the following address: C / Domingo onteverde, 82 2ºA and you must notify us at our email address email@example.com, indicating the following information: Name, Date, order number and item to be returned .
Once the product has been received in our offices and within 5 days, a 100% refund of the amount is guaranteed and in the same form of payment, as long as the product is in the same conditions in which it was sent.
The product must be unopened, with the seal of the bottle unbroken, without having been used and in the same box in which it is sent
The customer must send the product purchased by any means he deems appropriate, (mail, courier, etc.) being at his expense the costs of said shipment.
Returns are not accepted in special promotions.
For any questions and clarification, do not hesitate to contact us through our mail firstname.lastname@example.org, or by phone +34 622761656 (supports WhatsApp)
SAFETY AND PROTECTION FOR BUYERS
This website complies with the SLL protocols, the 3DSecure system is used in the payment gateways, redirecting the data to secure servers without the merchant being able to access or store them.
If you buy at CBD Canarias and your item does not arrive or does not match the description, we will refund the full amount of your purchase. Buyer Protection covers purchases made on our trading platform, either by phone or from our website.
In case of unauthorized transactions, claims or any other issue that may concern you, please contact us and we will help you.